InfoTech IT Pty Ltd
Customer Service Policy
InfoTech IT Pty Ltd strives to offer
excellent software products to meet the customer's expectations in
performance and after sales service. Supportive and friendly welcome for
phone, internet and drop-in potential customers. Our service connects
customers to what they need with the intention of leaving them satisfied
and happy and eager to conduct business. InfoTech IT Pty Ltd staff
provide friendly and efficient service to all customers and potential
customers at all times, it is the customer to whom they are ultimately
responsible.
The Customer Service Policy of InfoTech IT Pty Ltd forms an important
part of the foundation for our staff interactions with the companies
that elect to build their business around CavSoft products. Another part
of our foundation is our determination to design, develop and deliver
exciting and innovative software products that reduce costs for
customers, increase their turnover and add profit to their balance
sheet.
Other important aspects of our customer service:-
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InfoTech IT Pty Ltd do not force products on
their customers.
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We do not use telemarketers to force our
products on customers.
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InfoTech IT Pty Ltd provide accurate and
reliable information for the customer on
which to base their decision.
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Where InfoTech IT Pty Ltd has made a
mistake, it is always rectified in the
shortest possible time.
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Confidence and trust by our customers in
InfoTech IT Pty Ltd is paramount.
Confidentiality
All interactions and transactions between a customer and InfoTech IT Pty
Ltd staff is strictly confidential. (Refer to InfoTech IT Pty Ltd
Privacy Policy.)
InfoTech IT do not allow third parties to gain any information collected
from potential customers.
InfoTech IT Pty Ltd starts customer service with the first enquiry and
continues through the sales process and then to the after sales in the
form of product support.
Paul Funnell OAM
InfoTech IT Pty Ltd